CCO: Navigate the era of new customer expectations A guide to maximizing customer engagement and revenue streams As a CCO, you’ve embraced how technology has redefined your industry. Technology has been the biggest enabler, and the biggest factor in driving future change within customer service. But when most agents require four or more applications to resolve customer issues, and customers continue to see the personal being removed from the process, it’s clear that most enterprises still haven’t maximized on opportunities around engagement and efficiency. In this guide, we’ve pulled together key use cases to help you bravely navigate the era of new customer expectations. In addition, we’ll also address the challenges around: Expanding need to make processes and services more efficient. Addressing shifting expectations around personalization, proactivity, and preventative engagement models. Reducing costs and creating new streams of revenue.
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